Shipping Policy

1. Introduction

This Shipping Policy outlines the shipping procedures and policies for Rubberite PTY. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Shipping Provider

We use The Courier Guy as our primary shipping provider to ensure timely and reliable delivery of your orders.

3. Shipping Destinations

Rubberite PTY currently ships to addresses within South Africa. We do not offer international shipping at this time.

4. Shipping Rates and Delivery Times

Shipping rates are calculated based on the size, weight, and destination of your order. The estimated delivery times are as follows:

Local Deliveries (within major cities): 1-3 business days Regional Deliveries: 3-5 business days Remote Areas: 5-7 business days Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or other disruptions.

5. Order Processing

Orders are processed within 1-2 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment on The Courier Guy’s website using the provided tracking number.

7. Shipping Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

8. Delivery Issues

If you have not received your order within the estimated delivery time, please contact us at [Email Address] or [Phone Number] with your order number. We will work with The Courier Guy to resolve any delivery issues as quickly as possible.

9. Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. Rubberite PTY is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to such errors will be the responsibility of the customer.

10. Damaged or Lost Shipments

In the event that your order arrives damaged or is lost in transit, please contact us immediately at [Email Address] or [Phone Number]. We will work with The Courier Guy to investigate and resolve the issue. If necessary, we will arrange for a replacement or refund.

11. International Shipping

At this time, Rubberite PTY does not offer international shipping through the online shop. Should you wish to purchase our products to be shipped to an International destination please contact us at sales@rubberite.co.za for a customized quotation.

12. Changes to the Shipping Policy

Rubberite PTY reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

13. Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us at:

Rubberite PTY

PRETORIA WEST

ADDRESS
418 Charlotte
Maxeke Street
Pretoria West
Pretoria
0183

012 327 7984
sales@rubberite.co.za